World of Warcraft - English (NA) Forums -> Optimum Online NYC Constant DC's?

Darkhaze

Stormreaver

0. Optimum Online NYC Constant DC's? 05/15/2008 04:59:46 PM PDT

Hey, I am currently having trouble with my connection for some reason. My ISP=>Optimum online, during raids I just DC out of the blue. I can immediately reconnect and vent is still working but I just get DC'd. Is this a known issue?

Mikepl

Blizzard Poster

1. Re: Optimum Online NYC Constant DC's? 05/15/2008 05:11:42 PM PDT

Darkhaze,

With the game closed please try moving or deleting your WTF, CACHE, and INTERFACE folders out of your World of Warcraft directory. These are temporary cache files that will be recreated by the game the next time you launch. Moving them to the desktop makes it easy to replace them if necessary.

Please also note these folders contain your saved macros and UI addons. By moving or deleting these folders you will also remove any saved preferences, UI addons, or macros you may have added. However, in order for us to troubleshoot the issue we need to remove any modifications to the game and make sure we are diagnosing the default settings. If you're using Windows Vista, please remove those folders from the following location as well:
C:\Users\<your windows account name>\AppData\Local\VirtualStore\Program Files\World of Warcraft

Once you've done that, please try again and see if you continue to have the same issue.

Make sure you're using the latest network card drivers, then check some network card settings. The checksum offload setting, duplex setting and a router's firmware.

Please first review the instructions here for the checksum offload and duplex settings:
http://www.blizzard.com/support/wow/?id=aww01686p3

Do you have a router within the network? If you do, try temporarily bypassing the router by connecting directly to your modem with an Ethernet or USB cable. This may help isolate the cause. If that seems to resolve the issue, contact the router manufacturer for assistance with updating the firmware.

Technical Support
Mon-Fri, 8am-8pm
www.blizzard.com/support

Tegras

< Vigilis Nocturnis >

Argent Dawn

3. Re: Optimum Online NYC Constant DC's? 05/15/2008 05:28:06 PM PDT

Q u o t e:
It's just random DC's that I can't rely on or pinpoint. It usually comes after a lag spike and I just go to the log in screen but I can still listen in to vent and what not. Another guild member w/ Optimum Online is currently having the same issue. I am not using a router, I am directly connected to a motorola modem w/ everything up to date.

I came to this forum just now about the same damned issue. In a raid right now and getting lag spikes since yesterday. Just got dc'd. Able to reconnect immediately. Tried bypassing the router. Same issue. Firmware/drivers all up to date.

Your two cents is why i leave my two extra pennies in the tray at the gas station...

Jehjeh

< vodka >

Mannoroth

4. Re: Optimum Online NYC Constant DC's? 05/15/2008 05:35:34 PM PDT

Two other guild member and I are having the same problem

[ Post edited by Jehjeh ]

Cleverness

Greymane

5. Re: Optimum Online NYC Constant DC's? 05/15/2008 05:38:37 PM PDT

I use Optimum Online and also have been having random lag spikes, altho no disconnects as of yet. It's really annoying and hasn't been happening till AFTER Tuesday.

Kahdgar

< Archetype >

Archimonde

6. Re: Optimum Online NYC Constant DC's? 05/15/2008 05:38:50 PM PDT

same issue, same area, same provider

Pop some E and start dancing

Corupt

< Rock Lobster >

Khadgar

8. Re: Optimum Online NYC Constant DC's? 05/15/2008 05:39:10 PM PDT

Same as all above. My friend and I are optimum subscribers as well are are experiencing the same issues.

Corupt - 70 Undead Rogue
Outrage - 70 Undead Warrior

Tastie

< Anathema >

Malfurion

9. Re: Optimum Online NYC Constant DC's? 05/15/2008 05:40:19 PM PDT

I am experiencing the same problem. I am having huge latency problems. I'll get a huge lag spike and then DC and continue to do that.

Sinchiroca

< Audacity >

Sentinels

10. Re: Optimum Online NYC Constant DC's? 05/15/2008 05:40:21 PM PDT

Same problem, i use Optimum Online and live in NJ... Im getting random lag every now and then... after this lag spike i d/c and then able to reconnect again. It's been like this for 2 days now.

(\__/)
(='.'=) This is Bunny. Copy and paste bunny into your
(")_(") signature to help him gain world domination.

Garik

< Resolute >

Detheroc

11. Re: Optimum Online NYC Constant DC's? 05/15/2008 05:40:29 PM PDT

Same here.

Experiencing the same lag bursts / disconnects on multiple computers on the same connection.

NYC area, using Optimum Online.

Mikepl

Blizzard Poster

12. Re: Optimum Online NYC Constant DC's? 05/15/2008 05:40:50 PM PDT

Darkhaze,

Let's do a trace route to your realm.

Start WOW login to the realm you normally play on.

Press ALT-TAB to minimize WoW and return to the desktop.

Click Start then Run, then type "cmd"

In the DOS window type "netstat"

Wait until the command prompt appears again, (approx 1 minute)

You will see an IP address connected on port 3724. It will look like xxx.xxx.xxx.xxx:3724 this is your connection to Blizzard.

Now perform a trace route to that IP address to map the route you take to the realm.

Go to Start/Run

Type "cmd" to bring up the DOS window in the Run command box.

Type "tracert xxx.xxx.xxx.xxx > "C:\trace.txt" in the DOS window

Wait for the command prompt to appear again, about 1 minute.

Now the file called trace.txt should hold the trace route you took to the realm. Reply back with the information from that file.

Technical Support
Mon-Fri, 8am-8pm
www.blizzard.com/support

Thepwnisher

< Boomstick Syndicate >

Khadgar

13. Re: Optimum Online NYC Constant DC's? 05/15/2008 05:44:18 PM PDT

Q u o t e:
Same as all above. My friend and I are optimum subscribers as well are are experiencing the same issues.

This is sooo annoying please fix it. Wiping on Felmyst because of this......DC reload in and OH GOD RAID HEALING FRAMES GONE

Freede

< Impervious >

Stormreaver

14. Re: Optimum Online NYC Constant DC's? 05/15/2008 05:45:02 PM PDT

I'm having the same issues as all above. Lag spikes + tanking in sunwell = not going together. Doing the Process above as soon as I can.

Mystiq

< Chimera >

Durotan

16. Re: Optimum Online NYC Constant DC's? 05/15/2008 05:49:24 PM PDT

Similar problem; my ping is in the 600s, usually hovers around 100.

Tracing route to 206.16.23.31 over a maximum of 30 hops



  1    13 ms     9 ms    59 ms  10.11.128.1

  2    14 ms    15 ms    17 ms  167.206.32.33

  3     *        *        *     Request timed out.

  4     9 ms    10 ms    11 ms  rtr3-tg11-2.wan.hcvlny.cv.net [64.15.4.1]

  5     *        *        *     Request timed out.

  6     *        *        *     Request timed out.

  7    10 ms    15 ms    13 ms  vl3492.mpd03.jfk02.atlas.cogentco.com [154.54.7.13]

  8    16 ms    17 ms    17 ms  te8-3.mpd01.dca01.atlas.cogentco.com [154.54.5.98]

  9    17 ms    16 ms    19 ms  vl3498.mpd01.dca02.atlas.cogentco.com [154.54.7.6]

 10    18 ms    33 ms    25 ms  vl3497.mpd01.iad01.atlas.cogentco.com [154.54.5.66]

 11    18 ms    17 ms    34 ms  192.205.35.105

 12    64 ms    61 ms    64 ms  tbr1.wswdc.ip.att.net [12.123.8.186]

 13    70 ms    61 ms    63 ms  cr2.wswdc.ip.att.net [12.122.16.53]

 14    64 ms    63 ms    61 ms  cr1.attga.ip.att.net [12.122.1.173]

 15    61 ms    61 ms    68 ms  cr2.attga.ip.att.net [12.122.2.134]

 16    70 ms    71 ms    60 ms  cr1.dlstx.ip.att.net [12.122.2.225]

 17    64 ms    63 ms    61 ms  tbr1.dlstx.ip.att.net [12.122.18.138]

 18    66 ms    72 ms    67 ms  gar5.dlstx.ip.att.net [12.123.16.209]

 19    63 ms    66 ms    64 ms  mdf1-gsr12-1-pos-7-0.dal1.attens.net [12.122.255.82]

 20    63 ms    66 ms    63 ms  mdf002fbi8ks0001-eth-1-2.dal1.attens.net [63.241.192.62]

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.



Trace complete.

[ Post edited by Mystiq ]

Mikepl

Blizzard Poster

17. Re: Optimum Online NYC Constant DC's? 05/15/2008 05:51:32 PM PDT

Q u o t e:
2 11 ms 9 ms 23 ms dstswr1-v12.rh.nyx5ny.cv.net [67.83.227.33]

3 * * * Request timed out.

4 18 ms 10 ms 17 ms rtr4-tg11-2.wan.whplny.cv.net [64.15.8.25]

5 * * * Request timed out.

6 * * * Request timed out.

7 26 ms 11 ms 8 ms po9-1.core01.jfk02.atlas.cogentco.com [154.54.2.129]

Hops 3, 5, and 6 are having severe issues. Please contact your ISP for more information on what is occurring there.

Technical Support
Mon-Fri, 8am-8pm
www.blizzard.com/support

Corupt

< Rock Lobster >

Khadgar

19. Re: Optimum Online NYC Constant DC's? 05/15/2008 05:58:30 PM PDT

Tracing route to 206.17.111.11 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.1

2 11 ms 8 ms 10 ms 10.240.160.173

3 7 ms 16 ms 6 ms dstswr1-vlan2.rh.bbylny.cv.net [167.206.33.161]

4 * * * Request timed out.

5 11 ms 11 ms 10 ms rtr4-tg10-3.wan.hcvlny.cv.net [64.15.4.33]

6 * * * Request timed out.

7 * * * Request timed out.

8 12 ms 15 ms 11 ms vl3492.mpd03.jfk02.atlas.cogentco.com [154.54.7.13]

9 26 ms 19 ms 18 ms te9-1.mpd01.dca01.atlas.cogentco.com [154.54.5.253]

10 20 ms 19 ms 19 ms te8-1.mpd01.dca02.atlas.cogentco.com [154.54.1.70]

11 19 ms 23 ms 31 ms vl3497.mpd01.iad01.atlas.cogentco.com [154.54.5.66]

12 25 ms 19 ms 21 ms 192.205.35.105

13 33 ms 31 ms 30 ms tbr2.wswdc.ip.att.net [12.123.8.190]

14 32 ms 31 ms 30 ms cr2.wswdc.ip.att.net [12.122.16.93]

15 30 ms 29 ms 29 ms cr2.n54ny.ip.att.net [12.122.3.37]

16 34 ms 29 ms 33 ms cr1.cb1ma.ip.att.net [12.122.31.126]

17 31 ms 30 ms 32 ms tbr1.cb1ma.ip.att.net [12.122.20.138]

18 33 ms 31 ms 34 ms 12.127.5.109

19 31 ms 32 ms 29 ms 12-122-254-14.attens.net [12.122.254.14]

20 35 ms 32 ms 113 ms mdf001c7613r0003-gig-10-1.bos1.attens.net [12.130.0.170]

21 * * * Request timed out.

22 * * * Request timed out.

23 * * * Request timed out.

24 * * * Request timed out.

25 * * * Request timed out.

26 * *

Corupt - 70 Undead Rogue
Outrage - 70 Undead Warrior

TECHNICAL SUPPORT