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a sheep in wulfs clothing?

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You're a frequent poster in TS, so you already know the story of how I started posting on the Forums. I get the biggest kick when people call me a Blizz fanboi and sheep.

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I get the biggest kick when people call me a Blizz fanboi and sheep.

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Baaaa.

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Hi. I'm a World of Warcraft developer.

We're out here, reading. That includes the Suggestion Forum.

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Where is the OP with a reaction to this?

BTW, the point about suing over any "blue" reaction in the suggestion's forum is dead on. I guarantee it would happen and depending on the situation I would happily represent the plaintiff.

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Where is the OP with a reaction to this?

f.

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Doesn't matter. She doesn't want them just read, she wants them all replied to. "Good customer service", remember?


Edited for poor grammar

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Doesn't matter. She don't want then just read, she wants them all replied to. "Good customer service", remember?

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See, even when people respond to their posts, they still aren't happy.

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Most of the people who understand Blizzards side have been part of a large corporation or, quite frankly, just understand how the real world works more than the people who are usually anti-Blizzard. If you really stopped and looked at what you're talking about, that the developers don't read the suggestion forums, and then looked at the large number of suggestions that have been implemented you'd realize you were incorrect.

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First of all I work for a multi billion dollar corporation and I have 24 hours to answer someone, in some form or another yes, no or looking into it but I must let them know they have not left an empty message into the land of the abyss. Yes, Blizzard has made changes and improvements. However, does that exempt them from improving their current way of doing business????? I think not. There are always opportunities for improving the way a company does business.

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This has nothing to do with me. It's an opinion and it started with the original author of this post and with a lot of other people I know. I do not believe in sitting blindly and following like sheep and say oh well that is the way it is. I believe in stating my opinion. Blizzard may choose to listen or not. Either way at least I know I've expressed myself and maybe just maybe because I’ve done so things might change.

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You also believe that your opinion is all that matters, which is where some players' distaste for you arrives.

You are correct in the notion that personalized responses on the suggestions forum would improve player morale in the short term. You have yet to cough up an ounce of evidence that this would equate to the long term, or that it is financially feasible for Blizzard to do so. No, referencing Blizzard's gross income does not equate to financial feasibility.

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Your life will never change because you follow like a sheep and don't really care. Your soul purpose on these forums is to attack people. I've read your post all over the forums and their is nothing positive in them, nothing but criticizing and putting people down. So why don't go get some therapy and get yourself some self esteem. Because your post shows that you feel the need to put other down in order to build yourself up.

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No offense intended, because I'm not terribly fond of Twulf's approach to the forums, but he has the tendency to word his posts harshly but correctly. You, in contrast, basically dismissed without additional comment the notion that there could be legal issues preventing posts to the suggestions forum. Twulf may behave poorly in my eyes, but at least he puts forward proof to support his claim. You attempt to put forward the notion that your opinions alone matter more than the law or financial reality.

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First of all I work for a multi billion dollar corporation and I have 24 hours to answer someone, in some form or another yes, no or looking into it but I must let them know they have not left an empty message into the land of the abyss. Yes, Blizzard has made changes and improvements. However, does that exempt them from improving their current way of doing business????? I think not. There are always opportunities for improving the way a company does business.

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Get this through your head. Posts made in the Suggestions Forum, cannot and will not be replied to by Blizzard employees. NOW do you understand?

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First of all I work for a multi billion dollar corporation and I have 24 hours to answer someone, in some form or another yes, no or looking into it but I must let them know they have not left an empty message into the land of the abyss. Yes, Blizzard has made changes and improvements. However, does that exempt them from improving their current way of doing business????? I think not. There are always opportunities for improving the way a company does business.

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You are in a department directly tasked with dealing with the customers. I suspect that the research & development people are not.

That the devs post at all is a bonus. That they should post, weighing in their personal opinions and considerations on a forum that would erupt into controversy with each response (if only because one player claims his suggestion is equally valid, but got dismissed), is not feasible to maintain.

Still waiting on that proof, BTW.

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First of all I work for a multi billion dollar corporation and I have 24 hours to answer someone, in some form or another yes, no or looking into it but I must let them know they have not left an empty message into the land of the abyss. Yes, Blizzard has made changes and improvements. However, does that exempt them from improving their current way of doing business????? I think not. There are always opportunities for improving the way a company does business.

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If you want a response to something that's not a SUGGESTION (which they, by law, cannot respond to), you're welcome to email the department that your inquiry would relate to.

For Account Administration, you can email wowaccountadmin@blizzard.com.
For Billing and Account Services, you can email billing@blizzard.com.
For Technical Support, you can email wowtech@blizzard.com.
For the In-Game Support Department (GM's), you can email wowgm@blizzard.com.
For issues with the GM's in this forum, or in-game, you can email wowgmfeedback-us@blizzard.com.
For an issue with a CM, you can email wowcmfeedback@blizzard.com.
For issues with reported posts, or getting a thread stickied, you can use the biohazard symbol, or email wowreportedpost@blizzard.com.

Emails sent to those addresses from the email address registered to your account will most likely receive a reply. You WILL NOT receive a reply to ANY suggestion made on the Suggestion Forums. It says that in the stickies. If you don't like it, you can request a change, but it will, again, need to be made via the Suggestion Forums.

They're not saying that you, specifically, would sue them if they changed the way they handled suggestions. They didn't make the rule just so they wouldn't have to reply to you. It was a rule set in place to avoid legal issues in the future, and it applies to ALL suggestions, regardless of context. They're not going to change their rule to reply to one suggestion. If they did, all hell would break loose and everyone would throw a temper tantrum if their thread didn't get a "Blue" reply.

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S (and the legal concerns previously mentioned)

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Oh. can I add that to my "Thunderwulf is right" collection? LOL!

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What ticket have you ever had go 24 hours without the initial response? Its never happened. Blizzard is currently at 3 hours, so their response times are much smaller than your window. As stated before the forums are not here for customer service(other than this one forum, which posts receieve responses to within 12 hours at the most), the forums are here for customers to discuss the game with other customers. If you open a ingame ticket or call billing and are not helped within 24 hours, let me know.

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Where do you come up with your facts???????????? I've had two tickets take 4 days for a response. Customer service is not open on weekends. Where is your 24 hours? And this is off the point of making a suggestion to Blizzard to fix their forum search options. Good God why is that so bad to make a suggestion for improvements? Some of the legal reason I will slightly give you however, I do believe there are ways around that with written tack. But what ever you guys are so negative it ridicules.

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(I'm not at work today, naturally, just posting this on my own time on the weekend to help inform people.)

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thank you Kisirani for all your hard work.

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Where do you come up with your facts???????????? I've had two tickets take 4 days for a response. Customer service is not open on weekends. Where is your 24 hours? And this is off the point of making a suggestion to Blizzard to fix their forum search options. Good God why is that so bad to make a suggestion for improvements? Some of the legal reason I will slightly give you however, I do believe there are ways around that with written tack. But what ever you guys are so negative it ridicules.

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Sunshine? GMs work 24/7.


And you've just had a Blue developer acknowledge the legality isue

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Where do you come up with your facts???????????? I've had two tickets take 4 days for a response. Customer service is not open on weekends. Where is your 24 hours? And this is off the point of making a suggestion to Blizzard to fix their forum search options. Good God why is that so bad to make a suggestion for improvements? Some of the legal reason I will slightly give you however, I do believe there are ways around that with written tack. But what ever you guys are so negative it ridicules.

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I believe the key phrase there was "initial response."

If you're waiting for a Specialist's resolution, sure it could take a week or so, but you'll first get a response from a regular GM letting you know that they're escalating you. If you didn't get that, then check your email, since they'll send you notification that way if you're offline.