World of Warcraft - English (NA) Forums -> Follow up on a ticket / escalation process?

Fedora

< Burnt >

Bronzebeard

0. Follow up on a ticket / escalation process? 04/02/2008 07:27:25 AM PDT

(excuse me for not using punctuation)

Good morning Cust Service,

I put in a ticket the other day about a few Jewelcrafting recipes that were listed in the patch notes as supposed to be on the Sunwell daily faction vendor- (The Dawnstone, Talasite, Noble Topaz spell haste gem recipes are not on the vendor, whereas everything else in that section of the patch notes (such as the void shatter recipe) is infact on the vendor)

The GM I spoke with looked in to the issue and apparently checked some database, He verified that those recipes should be on that vendor, "Eldara Dawnrunner" and that they were not for sale by her in the live version of the game

He said he was going to forward it on to the Devs but he did not really know what would happen from that point

Could I get a follow-up on what kind of things might happen next

Should I keep some hope that these gem recipes may actually get added to the game at some point?

[ Post edited by Fedora ]

Syndri

Blizzard Poster

1. Re: Follow up on a ticket / escalation proces 04/02/2008 07:35:57 AM PDT

The matter's presently with our Quality Assurance Team, Fedora; while there's no scheduled resolution as of yet, investigation is indeed underway :)

"Choosers will be beggars if the begging's not their choosing," said the Dog.
"What does that mean?" [asked Lirael.]
"I have no idea," replied the Dog.

Fedora

< Burnt >

Bronzebeard

2. Re: Follow up on a ticket / escalation proces 04/02/2008 07:39:18 AM PDT

Q u o t e:
The matter's presently with our Quality Assurance Team, Fedora; while there's no scheduled resolution as of yet, investigation is indeed underway :)

Thanks- that's good to know that QA will be looking in to it, I appreciate the response

Illythia

< My Target Please >

Bronzebeard

3. Re: Follow up on a ticket / escalation proces 04/02/2008 07:42:23 AM PDT

Someone get this man some haste gems so he can cut them for me!

"That is not dead which can eternal lie. And with strange aeons even death may die."
Cryfire/Crylla

Yourstruely

< Keepers of the Dusk >

Terenas

4. Re: Follow up on a ticket / escalation proces 04/02/2008 09:27:39 AM PDT

Haste gems will make mages not suck so hard.. so of course they left them out.

Syndri

Blizzard Poster

5. Re: Follow up on a ticket / escalation proces 04/02/2008 09:29:43 AM PDT

Darn. You caught us, Yourstruely; you caught us good

*kicks dirt with toe*

;)

"Choosers will be beggars if the begging's not their choosing," said the Dog.
"What does that mean?" [asked Lirael.]
"I have no idea," replied the Dog.

Geden

< Drunks of Orgrimmar >

Uther

6. Re: Follow up on a ticket / escalation proces 04/02/2008 09:30:50 AM PDT

Q u o t e:
Darn. You caught us, Yourstruely; you caught us good

*kicks dirt with toe*

;)

Bukkit haz toe?

O.o

A life… cool.. where can I download one of those?

Yourstruely

< Keepers of the Dusk >

Terenas

7. Re: Follow up on a ticket / escalation proces 04/02/2008 09:32:50 AM PDT

Hehe... =) a blue responded to my joking and even used my name... happy day :)

[ Post edited by Yourstruely ]

Edric

< Guardians of the Exi… >

Boulderfist

11. Re: Follow up on a ticket / escalation proces 04/11/2008 07:17:21 AM PDT

So they advertised the spell haste gems, even included them on the patch notes, but now refuse to give us access to them.

Actionable i say! call the lawyers its FRAUD!

oh sorry im getting over excited, say blue could we pretty please have our spell haste gems?

Aniline

< Grim >

Rivendare

12. Re: Follow up on a ticket / escalation proces 04/11/2008 07:22:20 AM PDT

Please, be patient.

You probably won't seen the new recipes in-game until the next time they patch, so they have time to work out all the bugs, etc.

Bumping this post won't do you any good since the QA team is already aware of the issue and there is nothing that can be done or said at this point.

They know about it and are working on it.

Again, please be patient.

Good luck.

++?????++ Out of Cheese Error. Redo From Start.

-- (Terry Pratchett, Interesting Times)

Azarra

< aeon >

Antonidas

13. Re: Follow up on a ticket / escalation proces 04/11/2008 07:25:31 AM PDT

I've likewise been waiting for these.

Cheers,
Curandera 70 Priest / Beija 70 Druid / Azarra 70 Shammy
"Priests are the masters of healing and preservation..." (Blizz's description of priests)

Syndri

Blizzard Poster

14. Re: Follow up on a ticket / escalation proces 04/11/2008 07:35:11 AM PDT

These gems will be made available in-game. From a vendor within Quel'Danas. :)

To feel inspired, to fathom the power,
To witness the beauty, to bathe in the fountain,
To swing on the spiral
Of our divinity and still be a human—

Fun

< Déus Conclave >

Madoran

15. Re: Follow up on a ticket / escalation proces 04/11/2008 10:39:13 AM PDT

Q u o t e:
These gems will be made available in-game. From a vendor within Quel'Danas. :)

rep related? or just for cash dolla?

Fleetwood, crestwood, woodlawn ... There's so much wood on this train I can't concentrate.

Syndri

Blizzard Poster

16. Re: Follow up on a ticket / escalation proces 04/11/2008 10:46:37 AM PDT

There's definitely a reputation requirement. Unsure of the specifics beyond that. :)

To feel inspired, to fathom the power,
To witness the beauty, to bathe in the fountain,
To swing on the spiral
Of our divinity and still be a human—

Fedora

< Burnt >

Bronzebeard

17. Re: Follow up on a ticket / escalation proces 04/11/2008 09:06:49 PM PDT

Q u o t e:
These gems will be made available in-game. From a vendor within Quel'Danas. :)

only the gems, or the recipes so that us JCers(my priest) can actually cut them for others?

By the way, another great big thank you for the follow-up, Syndri!

Syndri

Blizzard Poster

19. Re: Follow up on a ticket / escalation proces 04/12/2008 12:30:58 PM PDT

Still verifying this bit, but I believe the recipes will be implemented with an upcoming patch and not a direct phase.

Again, not confirmed, so don't hold me to that with a sharp stick. ;)

To feel inspired, to fathom the power,
To witness the beauty, to bathe in the fountain,
To swing on the spiral
Of our divinity and still be a human—

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