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Q u o t e:
We cannot expect an overnight solution. Yes, it has been over three weeks now and we are most likely headed for another week of unplayable conditions but in the end, the fix will come when it comes and no amount of wishful thinking will speed up the process.

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You're right, wishful thinking won't change anything.

But voicing disappointment and frustration on public forums will absolutely influence the speed at which this is resolved. A problem where nobody cares by definition has a low priority. And priorities are often set based on visibility and impact.

People should feel encouraged to voice their concerns politely but certainly expressing frustration. And absolutely not directing any of this at the forum posters. They have one job to do, and other people have theirs. It is the other people who you have concern with: the number of technicians allocated to this problem; the amount of money being spent to provide fixes; the priority this is being given over new content currently in development; the skill level of the various team members involved, from programmers, to systems engineers, to dbas, and even management responsible for juggling priorities. The bliz forum posters are merely one avenue of customer feedback coming into that prioritisation process.

Keep voicing your concerns. But do it politely, and never attack the forum posters. They have a hard enough job as it is, and quite possibly are the most sympathetic to the problem since they are the closest to the users experiencing it.

Please guys, keep the pressure up on this. For those of us on oceanic realms this game is becoming very frustrating. I'm wanting to switch to be on an oceanic realm and move away from my main who is on a US realm, and trying to do so during this woeful server performance is extremely annoying. Show us southern hemisphere guys some more love!

Mass lag on Cael....

so how much longer do we put up with this?

I'm well and truly sick of it.
Reposting here.
Dath Remar- we had to call another raid due to serverwide lag.

Ridiculous. We're all well and truly sick of it.

fix this @!!% already

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Q u o t e:
I'm well and truly sick of it.
Reposting here.
Dath Remar- we had to call another raid due to serverwide lag.

Ridiculous. We're all well and truly sick of it.

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dot.

We just wipe over and over and over on it until about 11pm ST. 5am PST. then most people have pissed off due to the incredible lag and it's just us left to raid....we get 30 minutes to kill bosses before people have to go to bed....

this is fun ><

Most guilds have now given up and the lag seems to be getting better 4:30am PST.

Something with the 25man capacity is related...

When the guilds give up and log out for hte night the lag gets better...


this is nice now however it's unacceptable that we have to wast 3hrs of our night to lag wipes just to get 1hr of good attempts in.

I lied....

server is fudged....

can't rez anyone.

Agreed JT is farked

JT is one fry short of a Happy Meal

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Q u o t e:

Although perhaps a poor analogy (since most things aren't really all that comparable to the world of Azeroth)—yearly tune-ups to your car can help prevent unwarranted issues with various components, though it cannot always foresee complications down the road; they help keep a vehicle in working order, but aren't designed to repair a break or a leak or whathaveyou should something more drastic go amiss. As stated previously, these ongoing issues are likely a separate matter and will thus likely need to be addressed separately.

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Allthough in all fairness, if your car becomes sluggish you take it in, few days later its fixed. They dont just say "Well its not that important, and your thoughts are very helpfull, have some ACSII Smilies, you adicted fiends"

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Q u o t e:

That all said, the latency spikes witnessed both today and two days past have been significantly less severe. While, yes, the lag associated with cast time and loot is still enough to interrupt some facets of game play (specifically raiding), it's definitely evidence that our first step towards resolution has made a difference—a difference which many of you will deem negligible, but a difference nonetheless. Regardless, we're still tackling this matter.

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What performance metric are u using to identify this... ?
and
If you are so sure you have made an improvement... you obviously have an idea of what was wrong... so what was it?

Or...

Lag bad.
People stop playing on server.
Server load reduces.
Lag better.

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Q u o t e:


Clever—and perhaps reasonable—but no. :)

We modified a particular process that was running in the early AM hours and noticed an immediate change. This occurred two days ago—no one immediately spoke (neither Aredek or I) because we wanted to give it at least another cycle to sink in; we didn't want to address a matter before we could confirm that it wasn't coincidence. That said, I'm not going to state what that process is, though, (as it's irrelevant) so please don't inquire to that effect. (Just saving you guys some time and sanity here.)

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Two days ago or Monday night for AEST there was no positive effect... I would be prepared to say that these threads started to take off about then.

But this still doesnt address the underlying issue which is the original of the WOE in the first place... when will Oceanic servers be tuned to for their advertised customer base. By this we mean not run maintenace processes during peak hours.

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Q u o t e:


Two days ago or Monday night for AEST there was no positive effect... I would be prepared to say that these threads started to take off about then.

But this still doesnt address the underlying issue which is the original of the WOE in the first place... when will Oceanic servers be tuned to for their advertised customer base. By this we mean not run maintenace processes during peak hours.

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The problem with that is the oceanic servers are part of the NA realm set, meaning anyone from the rest of the NA realm set can log into them whenever they want. The last time they tried to give the oceanic servers a different maintenance schedule, it failed badly because players who couldn't access the US realms were crashing the oceanic realms.

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Q u o t e:


The problem with that is the oceanic servers are part of the NA realm set, meaning anyone from the rest of the NA realm set can log into them whenever they want. The last time they tried to give the oceanic servers a different maintenance schedule, it failed badly because players who couldn't access the US realms were crashing the oceanic realms.

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Re-read what Blue said.. its not above moving maintenace... we will just have to accept that Oceanic looses one night a week for Raiding.

Im talking about moving the maintenance processes that run while a realm is LIVE to early am hours of Oceanic time for Oceanic Servers..... use the same logic and thoughtfulness shown to US players.

This will not solve the problem for ppl who play on none Oceanic specified servers but it would be a positive step.

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Q u o t e:


Clever—and perhaps reasonable—but no. :)

We modified a particular process that was running in the early AM hours and noticed an immediate change. This occurred two days ago—no one immediately spoke (neither Aredek or I) because we wanted to give it at least another cycle to sink in; we didn't want to address a matter before we could confirm that it wasn't coincidence. That said, I'm not going to state what that process is, though, (as it's irrelevant) so please don't inquire to that effect. (Just saving you guys some time and sanity here.)

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interesting but it needs to be "adjusted" some more. Lag is still horrible and it's impossible to raid at an effective pace to make the game enjoyable. 3hrs of wipes due to lag, etc. Once the processes stopped and people left the lag filled servers we finally had an hour of solid attempts and we got a kill after 3 1% wipes.

Please do some more adjusting and do it fast. for the sanity of the raiding guilds.