UPDATE 8/20 15:40PDT
The New York connectivity issue appears to be resolved. We will create another sticky if need be to collect more data if the need arises again.
There appears to be an issue with connectivity from the Cincinnati, Ohio area for which we have created a sticky here:
http://forums.worldofwarcraft.com/thread.html?topicId=1134196354&sid=1
If you are not from the Cincinnati area, yet experiencing connectivity issues, please create a new thread below to begin troubleshooting.
Edited: EvanM
UPDATE 8/16 9:15am PDT
An alteration in the network configuration has been made by a peering partner in effort to relieve the connectivity/latency issue. Please test again to determine if the connectivity/latency is still an issue from your ISP and geographical location.
If you still encounter the issue, please e-mail forumtech@blizzard.com with the the subject line, "New York Time Warner Connectivity" along with a new trace route and your IP address. You can find your IP address by opening a browser window such as Internet Explorer and going to
http://www.whatismyip.com .
(Edited by: EvanM)
UPDATE 8/10 5:10pm Pacific Time
Our network team has requested that players in the affected area using Time Warner/Road Runner please run a trace route to the following IP Address and post your results in this thread:
72.5.213.9
In addition to running a trace route to the IP Address above, please also run a trace route to your main realm and post the results as well. Be sure to include the name of the realm. Instructions for running a trace route to this IP Address and to your main realms IP Address can be found at the bottom of my initial post. For those reading this on page 25, the main post with these instructions can be found at:
http://forums.worldofwarcraft.com/thread.html?topicId=383541927&sid=1#0
________________________________________________________________________________
UPDATE 8/8 5:12pm Pacific Time
Our network administrators have been unable to find any abnormalities that would cause these reported connections issues; however, reports of connection problems with services other than World of Warcraft have also been reported at various locations. The cause of these other issues seems to be being blamed on the packet shaping protocols that Time Warner/Road Runner has recently implemented.
Our network administrators are continuing to examine what the cause may be, but at this time the cause does seem to be this packet shaping software.
Please contact Time Warner/Road Runner for more information about this. If we receive any additional information regarding this, I will continue to update the thread.
________________________________________________________________________________
UPDATE 8/6 3:15pm Pacific Time
The requested information has been collected and forwarded on to the appropriate departments. Thank you to everybody who had submitted their information. We no longer need additional submissions for now. While we continue to investigate this issue further, we ask for your continued patience. In the meantime, I will continue to provide updates as I receive them.
________________________________________________________________________________
UPDATE 8/1 1:04pm Pacific Time
Our network team has requested that we gather Public IP Addresses from players who are experiencing these connectivity issues within the area and ISP's specified. Please
DO NOT post your Public IP Address here in the forums. We will need you to email it to us at
WoWTech@Blizzard.com. Also be sure to put
"ATTN: NickJS - IP Address" in the subject field. This information will then be forwarded on to our network team for further investigation. To gather your Public IP Address, please visit (
http://www.blizzard.com/support/myip/) and copy/paste this into the email you send in. Remember,
DO NOT post your Public IP Address here on the forums. We appreciate everybody's patience while we continue to investigate this.
Please also include the following information in the email -
ISP (Internet Service Provider):
Location (City, State, Country):
Trace Route:
Realm:
________________________________________________________________________________
UPDATE 7/27 3:28pm Pacific Time
Our network team is still investigating this issue. In the meantime, please continue to follow up with Time Warner/Road Runner regarding any updates they may have on their end.
________________________________________________________________________________
UPDATE 7/23 4:46pm Pacific Time
We have seen a pattern within many of the trace routes that have been posted and have forwarded the information to our network team to investigate. Any future updates will be posted.
________________________________________________________________________________
To our customers who are experiencing connection issues using Time Warner/Road Runner from New York:
We apologize for the inconvenience that you are having, and we need to collect information from you in order to work with Time Warner/Road Runner and our service provider to troubleshoot and resolve the issue.
We'll need you to run a trace route to your "home server" and post the results in this thread.
Steps to run the Trace Route command (Windows XP/2000):
1) Click Start and then Run
2) Type "command" and press Enter
3) In the command window, type 'tracert xxx.xxx.xxx.xxx > C:\tracert.txt' (without the quotes) and press the Enter key.
Steps to run the Trace Route command (Windows Vista):
1) Click Start and in the "Start Search" field type "command" or "cmd"
3) In the command window, type 'tracert xxx.xxx.xxx.xxx > C:\tracert.txt' (without the quotes) and press the Enter key.
A file will be created on your C: drive called tracert.txt that contains your trace route information. Please be patient when waiting for the tracert command to complete, it may take several minutes.
Please put in your actual game server's IP address where it says "xxx.xxx.xxx.xxx". For example, if you were playing on the server "Arthas", you would type in "tracert 206.16.235.69 > C:\tracert.txt" in your command window.
Server List:
Aegwynn - 12.129.225.125
Aerie Peak - 206.17.111.82
Agamaggan - 63.241.255.14
Aggramar - 206.16.235.120
Akama - 12.129.225.23
Alexstrasza - 63.241.255.82
Alleria - 63.241.255.77
Altar of Storms - 206.17.111.35
Alterac Mountains - 206.17.111.103
Aman'Thul - 12.129.225.8
Andorhal - 206.17.111.4
Anetheron - 206.17.111.49
Antonidas - 72.5.213.61
Anub'arak - 72.5.213.113
Anvilmar - 206.17.111.126
Arathor - 12.129.233.37
Archimonde - 206.17.111.7
Area 52 - 206.16.147.46
Argent Dawn - 206.16.235.80
Arthas - 206.16.235.69
Arygos - 206.17.111.81
Auchindoun - 206.16.147.59
Azgalor - 206.16.235.98
Azjol-Nerub - 12.129.233.103
Azshara - 63.241.255.98
Azuremyst - 206.16.147.49
Baelgun - 63.241.255.5
Balnazzar - 63.241.255.13
Barthilas - 12.129.225.61
Black Dragonflight - 206.17.111.21
Blackhand - 63.241.255.8
Blackrock - 12.129.225.21
Blackwater Raiders - 72.5.213.94
Blackwing Lair - 206.17.111.115
Bladefist - 72.5.213.95
Blade's Edge - 206.16.147.69
Bleeding Hollow - 206.16.235.43
Blood Furnace - 206.16.147.65
Bloodhoof - 206.16.235.34
Bloodscalp - 12.129.233.7
Bonechewer - 12.129.233.13
Boulderfist - 12.129.233.47
Bronzebeard - 12.129.233.46
Burning Blade - 206.16.235.68
Burning Legion - 206.16.235.64
Cenarion Circle - 72.5.213.115
Cenarius - 72.5.213.52
Cho'gall - 63.241.255.101
Chromaggus - 12.129.225.22
Coilfang - 206.16.147.56
Crushridge - 12.129.233.52
Daggerspine - 12.129.233.88
Dalaran - 206.17.111.111
Dalvengyr - 206.17.111.36
Dark Iron - 63.241.255.67
Darkspear - 12.129.233.12
Darrowmere - 72.5.213.114
Dath'Remar - 12.129.225.73
Deathwing - 206.17.111.83
Demon Soul - 206.17.111.127
Dentarg - 206.17.111.125
Destromath - 63.241.255.102
Dethecus - 63.241.255.97
Detheroc - 63.241.255.66
Doomhammer - 206.17.111.90
Draenor - 12.129.233.33
Dragonblight - 12.129.233.17
Dragonmaw - 12.129.233.94
Draka - 12.129.225.19
Drak'thul - 12.129.225.105
Drenden - 72.5.213.100
Dunemaul - 12.129.233.23
Durotan - 206.16.235.55
Duskwood - 206.17.111.45
Earthen Ring - 206.16.235.63
Echo Isles - 72.5.213.125
Eitrigg - 12.129.225.126
Eldre'Thalas - 12.129.233.48
Elune - 206.16.235.36
Emerald Dream - 63.241.255.83
Eonar - 206.16.235.6
Eredar - 206.16.235.89
Executus - 206.17.111.121
Exodar - 206.16.147.100
Farstriders - 72.5.213.101
Feathermoon - 12.129.233.96
Fenris - 72.5.213.120
Firetree - 12.129.233.25
Frostmane - 12.129.233.53
Frostmourne - 12.129.225.107
Frostwolf - 12.129.225.127
Garithos - 12.129.225.14
Garona - 63.241.255.12
Gilneas - 206.16.235.100
Gnomeregan - 206.17.111.32
Gorefiend - 206.16.235.24
Gorgonnash - 63.241.255.84
Greymane - 63.241.255.56
Gul'dan - 63.241.255.120
Gurubashi - 12.129.233.24
Hakkar - 12.129.225.15
Haomarush - 206.17.111.37
Hellscream - 63.241.255.55
Hydraxis - 72.5.213.43
Hyjal - 72.5.213.8
Icecrown - 206.17.111.120
Illidan - 63.241.255.110
Jaedenar - 206.17.111.114
Jubei'Thos - 12.129.225.103
Kael'thas - 63.241.255.113
Kalecgos - 63.241.255.81
Kargath - 206.16.235.118
Kel'Thuzad - 206.17.111.41
Khadgar - 206.17.111.55
Khaz Modan - 12.129.225.13
Khaz'goroth - 12.129.225.123
Kil'jaeden - 12.129.225.112
Kilrogg - 12.129.225.26
Kirin Tor - 63.241.255.27
Korgath - 12.129.225.11
Korialstrasz - 72.5.213.97
Kul Tiras - 12.129.225.9
Laughing Skull - 206.16.235.31
Lethon - 206.17.111.99
Lightbringer - 72.5.213.58
Lightninghoof - 63.241.255.100
Lightning's Blade - 206.16.235.33
Llane - 206.16.235.99
Lothar - 206.16.235.1
Madoran - 206.16.235.113
Maelstrom - 63.241.255.88
Magtheridon - 206.16.235.8
Maiev - 72.5.213.98
Malfurion - 63.241.255.45
Mal'Ganis - 206.17.111.43
Malorne - 12.129.225.2
Malygos - 206.16.235.71
Mannoroth - 206.16.235.92
Medivh - 206.16.235.85
Misha - 72.5.213.9
Mok'Nathal - 72.5.213.117
Moon Guard - 72.5.213.62
Moonrunner - 63.241.255.9
Mug'thol - 12.129.225.6
Muradin - 12.129.225.3
Nagrand - 12.129.225.43
Nathrezim - 12.129.233.5
Nazgrel - 72.5.213.118
Nazjatar - 63.241.255.10
Ner'zhul - 12.129.225.16
Nordrassil - 72.5.213.54
Norgannon - 206.17.111.88
Onyxia - 206.17.111.1
Perenolde - 12.129.233.42
Proudmoore - 12.129.225.18
Quel'dorei - 72.5.213.99
Ravencrest - 63.241.255.23
Ravenholdt - 72.5.213.96
Rexxar - 12.129.225.5
Rivendare - 72.5.213.55
Runetotem - 12.129.225.1
Sargeras - 63.241.255.89
Scarlet Crusade - 12.129.233.72
Scilla - 206.17.111.22
Sen'jin - 12.129.225.80
Sentinels - 206.17.111.10
Shadow Council - 12.129.233.20
Shadowmoon - 206.16.235.57
Shadowsong - 12.129.233.97
Shandris - 72.5.213.69
Shattered Halls - 206.16.147.109
Shattered Hand - 206.16.235.110
Shu'halo - 72.5.213.83
Silver Hand - 12.129.225.114
Silvermoon - 12.129.233.40
Sisters of Elune - 72.5.213.102:
Skullcrusher - 206.16.235.122
Skywall - 12.129.233.128
Smolderthorn - 12.129.233.21
Spinebreaker - 63.241.255.52
Spirestone - 12.129.233.4
Staghelm - 63.241.255.48
Steamwheedle Cartel - 206.17.111.42
Stonemaul - 12.129.233.22
Stormrage - 206.16.235.117
Stormreaver - 63.241.255.90
Stormscale - 12.129.233.90
Suramar - 12.129.233.2
Tanaris - 206.17.111.3
Terenas - 12.129.233.89
Terokkar - 206.16.147.70
Thaurissan - 12.129.225.82
The Forgotten Coast - 72.5.213.127
The Scryers - 206.16.147.76
The Underbog - 206.16.147.43
The Venture Co - 206.17.111.119
Thorium Brotherhood - 12.129.225.4
Thrall - 206.17.111.100
Thunderhorn - 206.16.235.125
Thunderlord - 206.16.235.11
Tichondrius - 12.129.225.41
Tortheldrin - 72.5.213.36
Trollbane - 206.16.235.97
Turalyon - 206.17.111.87
Twisting Nether - 63.241.255.7
Uldaman - 206.17.111.48
Uldum - 12.129.233.6
Undermine - 206.17.111.124
Ursin - 63.241.255.80
Uther - 72.5.213.44
Vashj - 72.5.213.85
Vek'nilash - 12.129.225.10
Velen - 206.16.147.98
Warsong - 206.16.235.108
Whisperwind - 63.241.255.123
Wildhammer - 63.241.255.128
Windrunner - 12.129.233.11
Ysera - 206.17.111.8
Ysondre - 206.17.111.56
Zangarmarsh - 206.16.147.74
Zul'jin - 206.16.235.112
Zuluhed - 206.17.111.128