UPDATE 11/7 1:02pm Pacific Time

Hello everybody,

Since the last update, we still did not receive many reports and the few additional ones we did receive many of them were still incomplete. Due to the lack of reports we received and based on the investigation by our network team, It has been determined that these connection issues are either localized to specific users or ISP related. For those of you who are still experiencing these connection issues, we can assist with determining if it may be localized or an ISP issue. I would encourage you to create your own thread, contact us via phone or email us for further assistance with determining this. Our additional contact information can be found at the link below:
http://us.blizzard.com/support/article.xml?articleId=21049

Please keep in mind that it may be something beyond our control if it is indeed through your ISP but contacting us to confirm whether or not that's the case is suggested and we may have you try a few more steps with us in case it isn't with your ISP. If it's determined your issue is ISP related, we will suggest you contact them directly for further assistance.

________________________________________________________________________________


UPDATE 11/1 1:03pm Pacific Time

Hello everybody,

Since our update on Monday (10/29), we have only received 3 additional reports (one of them was incomplete). We strongly encourage any of you who are still experiencing these high latency issues in the Ontario, Canada area and who are also using Rogers Cable to provide the information requested so we can investigate this further. We need a substantial amount to work with but that is not the case right now, if only a few users are reporting this, various things could be causing it and it may not necessarily indicate an ISP or server issue. So for those who have yet to submit their information and those who submitted incomplete information, I strongly encourage you to read through the previous updates and make sure you submit all of the requested information, otherwise we will not be able to investigate this further.

NOTE: If the issue appears to be resolved for anybody, please let us know.

________________________________________________________________________________


UPDATE 10/29 5:33pm Pacific Time

Hello everybody,

The majority of the reports that we have received did not include all of the requested information. The amount of reports that we did receive were also very minimal. For any player who is experiencing issues with this, please be sure to submit the information requested. For those who have submitted their information, please make sure to resubmit your information and include everything that has been requested in this post, otherwise it will delay any progress while we investigate this further. We appreciate everybody's patience and assistance with this.

Some additional information our network team are now requesting include:

- In addition to the trace routes we request, please include the in-game latency number, time, and day. Make sure you run a trace route when you are experiencing high latency and when you are not.
- Your location & time zone.

________________________________________________________________________________


Hello everybody,

Our network team has requested that we gather some information regarding the high latency issues some of you are experiencing in the Ontario, Canada area and who are also using Rogers Cable. For players outside of this area or who have a different Internet Provider, please create your own thread for assistance. For those who are included in this, please email the following information to forumtech@blizzard.com. In the subject line be sure to enter "ATTN: NickJS - Ontario, Canada High Latency (Rogers)". Please DO NOT post your Public IP Address here on the forums:

- Public IP Address (http://whatismyip.com/):
- Traceroute during performance trouble (please include timestamp and timezone):
- Traceroute during normal performance (please include timestamp and timezone)
- If possible, try playing on other realms that are outside of your Battlegroup, the Battlegroup list can be found at (http://www.worldofwarcraft.com/pvp/battlegrounds/battlegroups/ ). Let us know how the game performance is.
- Time of day (including timezone) when performance is good or bad, if applicable:

Trace Route Instructions can be found below. Enter your Realm IP where the xxx.xxx.xxx.xxx should be. The Realm IP list can be found at the bottom of this post.

For Windows XP

- Click Start and then Run.
- Type in command or "cmd" and press Enter.
- In the command window, type "tracert xxx.xxx.xxx.xxx > C:\tracert.txt" and press the Enter key.

A file will be created on your C: drive called tracert.txt that contains your Trace Route information. Copy/Paste the results in your reply.

For Windows Vista:

- Click Start and in the Start Search field type "command" or "cmd".
- The search should find the cmd.exe program. Please right click on that program and select Run as Administrator to load up the command window.
- In the command window, type "tracert xxx.xxx.xxx.xxx > C:\tracert.txt" and press the Enter key.

A file will be created on your C: drive called tracert.txt that contains your Trace Route information. Copy/Paste the results in your reply.

Realm IP’s:

Aegwynn - 12.129.225.125
Aerie Peak - 206.17.111.82
Agamaggan - 63.241.255.14
Aggramar - 206.16.23.42
Akama - 12.129.225.27
Alexstrasza - 63.241.255.82
Alleria - 63.241.255.77
Altar of Storms - 206.17.111.35
Alterac Mountains - 206.17.111.103
Aman’Thul - 12.129.225.8
Andorhal - 206.17.111.4
Anetheron - 206.17.111.49
Antonidas - 72.5.213.61
Anub’arak - 72.5.213.113
Anvilmar - 206.17.111.126
Arathor - 12.129.233.37
Archimonde - 206.17.111.7
Area 52 - 206.16.147.46
Argent Dawn 206.16.23.51
Arthas - 206.16.23.71
Arygos - 206.17.111.81
Auchindoun - 206.16.147.59
Azgalor - 206.16.23.72
Azjol-Nerub - 12.129.233.103
Azshara - 63.241.255.98
Azuremyst - 206.16.147.49
Baelgun - 63.241.255.5
Balnazzar - 63.241.255.13
Barthilas - 12.129.225.72
Black Dragonflight - 206.17.111.21
Blackhand - 63.241.255.8
Blackrock - 12.129.225.21
Blackwater Raiders - 72.5.213.94
Blackwing Lair - 206.17.111.115
Blade’s Edge - 206.16.147.69
Bladefist - 72.5.213.95
Bleeding Hollow - 206.16.23.113
Blood Furnace - 206.16.147.65
Bloodhoof - 206.16.23.73
Bloodscalp - 12.129.233.7
Bonechewer - 12.129.233.13
Boulderfist - 12.129.233.47
Bronzebeard - 12.129.233.46
Burning Blade - 206.16.23.125
Burning Legion - 206.16.23.109
Cenarion Circle - 72.5.213.115
Cenarius - 72.5.213.52
Cho’gall - 63.241.255.101
Chromaggus - 12.129.225.22
Coilfang - 206.16.147.56
Crushridge - 12.129.233.52
Daggerspine - 12.129.233.88
Dalaran - 206.17.111.111
Dalvengyr - 206.17.111.36
Dark Iron - 63.241.255.67
Darkspear - 12.129.233.12
Darrowmere - 72.5.213.114
Dath’Remar - 12.129.225.73
Deathwing - 206.17.111.83
Demon Soul - 206.17.111.127
Dentarg - 206.17.111.125
Destromath - 63.241.255.102
Dethecus - 63.241.255.97
Detheroc - 63.241.255.66
Doomhammer - 206.17.111.90
Draenor - 12.129.233.33
Dragonblight - 12.129.233.17
Dragonmaw - 12.129.233.94
Drak’thul - 12.129.225.105
Draka - 12.129.225.19
Drenden - 72.5.213.100
Dunemaul - 12.129.233.23
Durotan - 206.16.23.87
Duskwood - 206.17.111.59
Earthen Ring - 206.16.23.117
Echo Isles - 72.5.213.125
Eitrigg - 12.129.225.126
Eldre’Thalas - 12.129.233.48
Elune - 206.16.23.92
Emerald Dream - 63.241.255.83
Eonar - 206.16.23.106
Eredar - 206.16.23.121
Executus - 206.17.111.121
Exodar - 206.16.147.100
Farstriders - 72.5.213.101
Feathermoon - 12.129.233.96
Fenris - 72.5.213.120
Firetree - 12.129.233.25
Frostmane - 12.129.233.53
Frostmourne - 12.129.225.107
Frostwolf - 12.129.225.127
Garithos - 12.129.225.14
Garona - 63.241.255.12
Gilneas - 206.16.23.110
Gnomeregan - 206.17.111.32
Gorefiend - 206.16.23.101
Gorgonnash - 63.241.255.84
Greymane - 63.241.255.56
Gul’dan - 63.241.255.120
Gurubashi - 12.129.233.24
Hakkar - 12.129.225.15
Haomarush - 206.17.111.37
Hellscream - 63.241.255.55
Hydraxis - 72.5.213.43
Hyjal - 72.5.213.8
Icecrown - 206.17.111.120
Illidan - 63.241.255.110
Jaedenar - 206.17.111.114
Jubei’Thos - 12.129.225.103
Kael’thas - 63.241.255.113
Kalecgos - 63.241.255.81
Kargath - 206.16.23.120
Kel’Thuzad - 206.17.111.41
Khadgar - 206.17.111.13
Khaz Modan - 12.129.225.13
Khaz’goroth - 12.129.225.123
Kil’jaeden - 12.129.225.112
Kilrogg - 12.129.225.26
Kirin Tor - 63.241.255.27
Korgath - 12.129.225.11
Korialstrasz - 72.5.213.97
Kul Tiras - 12.129.225.9
Laughing Skull - 206.16.23.98
Lethon - 206.17.111.99
Lightbringer - 72.5.213.58
Lightning’s Blade - 206.16.23.111
Lightninghoof - 63.241.255.100
Llane - 206.16.23.105
Lothar - 206.16.23.80
Madoran -206.16.23.77
Maelstrom - 63.241.255.88
Magtheridon - 206.16.23.76
Maiev - 72.5.213.98
Mal’Ganis - 206.17.111.43
Malfurion - 63.241.255.45
Malorne - 12.129.225.2
Malygos - 206.16.23.119
Mannoroth - 206.16.23.36
Medivh - 206.16.23.5
Misha - 72.5.213.9
Mok’Nathal - 72.5.213.117
Moon Guard - 72.5.213.62
Moonrunner - 63.241.255.9
Mug’thol - 12.129.225.6
Muradin - 12.129.225.3
Nagrand - 12.129.225.43
Nathrezim - 12.129.233.51
Nazgrel - 72.5.213.118
Nazjatar - 63.241.255.10
Ner’zhul - 12.129.225.16
Nordrassil - 72.5.213.54
Norgannon - 206.17.111.88
Onyxia - 206.17.111.1
Perenolde - 12.129.233.42
Proudmoore - 12.129.225.18
Quel’dorei - 72.5.213.99
Ravencrest - 63.241.255.23
Ravenholdt - 72.5.213.96
Rexxar - 12.129.225.58
Rivendare - 72.5.213.55
Runetotem - 12.129.225.1
Sargeras - 63.241.255.89
Scarlet Crusade - 12.129.233.72
Scilla - 206.17.111.22
Sen’jin - 12.129.225.80
Sentinels - 206.17.111.10
Shadow Council - 12.129.233.20
Shadowmoon - 206.16.23.128
Shadowsong - 12.129.233.97
Shandris - 72.5.213.69
Shattered Halls - 206.16.147.109
Shattered Hand - 206.16.23.37
Shu’halo - 72.5.213.83
Silver Hand - 12.129.225.114
Silvermoon - 12.129.233.40
Sisters of Elune - 72.5.213.102
Skullcrusher - 206.16.23.95
Skywall - 12.129.233.128
Smolderthorn - 12.129.233.21
Spinebreaker - 63.241.255.52
Spirestone - 12.129.233.4:
Staghelm - 63.241.255.48
Steamwheedle Cartel - 206.17.111.42
Stonemaul - 12.129.233.22
Stormrage - 206.16.23.74
Stormreaver - 63.241.255.90
Stormscale - 12.129.233.90
Suramar - 12.129.233.2
Tanaris - 206.17.111.3
Terenas - 12.129.233.89
Terokkar - 206.16.147.70
Thaurissan - 12.129.225.82
The Forgotten Coast - 72.5.213.127
The Scryers - 206.16.147.76
The Underbog - 206.16.147.43
The Venture Co - 206.17.111.39
Thorium Brotherhood - 12.129.225.4
Thrall - 206.17.111.100
Thunderhorn - 206.16.23.94
Thunderlord - 206.16.23.107
Tichondrius - 12.129.225.5
Tortheldrin - 72.5.213.36
Trollbane - 206.16.23.78
Turalyon - 206.17.111.87
Twisting Nether - 63.241.255.7
Uldaman - 206.17.111.48
Uldum - 12.129.233.6
Undermine - 206.17.111.124
Ursin - 63.241.255.80
Uther - 72.5.213.44
Vashj - 72.5.213.85
Vek’nilash - 12.129.225.10
Velen - 206.16.147.98
Warsong - 206.16.23.103
Whisperwind - 63.241.255.87
Wildhammer - 63.241.255.128
Windrunner - 12.129.233.11
Ysera - 206.17.111.8
Ysondre - 206.17.111.56
Zangarmarsh - 206.16.147.74
Zul’jin - 206.16.23.115
Zuluhed - 206.17.111.128

UPDATE 5:33pm Pacific Time

Hello everybody,

The majority of the reports that we have received did not include all of the requested information. The amount of reports that we did receive were also very minimal. For any player who is experiencing issues with this, please be sure to submit the information requested. For those who have submitted their information, please make sure to resubmit your information and include everything that has been requested in this post, otherwise it will delay any progress while we investigate this further. We appreciate everybody's patience and assistance with this.

Some additional information our network team are now requesting include:

- In addition to the trace routes we request, please include the in-game latency number, time, and day. Make sure you run a trace route when you are experiencing high latency and when you are not.
- Your location & time zone.