UPDATE: December 22, 2008, 4:30PM Pacific
We have received confirmation that the issues affecting Comcast players' connectivity to World of Warcraft are now resolved. If you are still having trouble playing World of Warcraft please post to the following thread and provide the details and information for assistance resolving any issues that may be outstanding.
http://forums.worldofwarcraft.com/thread.html?topicId=13909381170&postId=139078795165&sid=1#0
----------------
---------------------
---------------------
---------------------
---------------------
---------------------
--
UPDATE 10:16am Pacific
We have been in communication with Comcast and several other internet backbone and service providers in efforts to isolate and bring to resolution the connectivity issues that have impacted the ability for some Comcast players to play World of Warcraft. As of this morning a 3rd party network who resides between Blizzard's network and Comcast's network informed us that they were experiencing an issue which may be the cause of problems that Comcast players have been experiencing.
We remain in contact with this provider and at this time do not have an ETA but this issue is being looked into by all parties involved. We will continue provide updates as they become available.
If you are a Comcast customer who is continuing to experience these issues, please post a new trace route to your realm in this thread:
http://forums.worldofwarcraft.com/thread.html?topicId=13832574654&sid=1
----------------
---------------------
---------------------
---------------------
---------------------
---------------------
--
UPDATE: 6:42pm Pacific
Just a quick update that there is still no ETA regarding a resolution to this issue. However, we are still in contact and working with all parties involved to develop a resolution as quickly as possible.
We don't enjoy players not being able to play the game we put so much work and dedication into. No one enjoys situations like this, but know that we are doing everything within our power to get your access back as quickly as possible.
Thank you for your patience.
----------------
---------------------
---------------------
---------------------
---------------------
---------------------
-
UPDATE: 4:33pm Pacific
Our network administrators have been in contact with the appropriate sources. We are still continuing to investigate this issue further, please continue to provide your information as requested below.
Thank you for your patience as we all work to resolve this issue as quickly as possible.
----------------
---------------------
---------------------
---------------------
---------------------
---------------------
-
We are attempting to gather information regarding the disconnect issues that began today. This mostly seems to be affecting Comcast and Verizon users.
Please follow the instructions below to post a trace route to your realm. Thanks!
Start WOW login to the realm you normally play on.
Press ALT-TAB to minimize WoW and return to the desktop.
Click Start then Run, then type "cmd"
In the DOS window type "netstat"
Wait until the command prompt appears again, approx 1 minute
You will see an IP address connected on port 3724. It will look like xxx.xxx.xxx.xxx:3724 this is your connection to Blizzard.
Now perform a trace route to that IP address to map the route you take to the realm.
Go to Start/Run
Type "cmd" to bring up the DOS window in the Run command box.
Type "tracert xxx.xxx.xxx.xxx > C:\trace.txt" in the DOS window
Wait for the command prompt to appear again, about 1 minute.
Now the file called trace.txt should hold the trace route you took to the realm. Please reply to this thread with the recorded information.
