The Wrath of the Lich King expansion draws near! Wondering what to do in Wrath of the Lich King? Take a look at some of the links listed below to learn more about some of the new features of Wrath of the Lich King. In addition, if you require assistance with any issue, please check the information provided below for some commonly asked questions as well as information regarding our support departments.

• Master the necromantic powers of the death knight -- World of Warcraft's first Hero class. More information about the death knight can be found at: http://www.worldofwarcraft.com/wrath/features/deathknight/gameplay.xml
  
  
• Quest to level 80, gaining potent new abilities and talents along the way. Check out the new talent trees at: http://www.worldofwarcraft.com/wrath/features/deathknight/gameplay.xml
  
  
• Learn the craft of spell augmentation with the new Inscription profession. Learn more about Inscription at: http://www.worldofwarcraft.com/info/professions/inscription.html
  
  
• Brave the harsh new continent of Northrend, the icy domain of the Lich King. Read more about some of the new areas in Northrend at: http://www.worldofwarcraft.com/wrath/features/northrend/dragonblight.xml
  
  
• Engage in epic siege warfare, deploying mighty siege engines to lay waste to destructible buildings in your path. Find out more about the new Wintergrasp zone at: http://www.worldofwarcraft.com/wrath/features/pvp/wintergrasp.xml
  
  
• Explore perilous new dungeons filled with some of the deadliest creatures -- and greatest treasures -- on Azeroth. Discover the story behind some of these new dungeons at: http://www.worldofwarcraft.com/wrath/features/dungeons/nexus.xml
  

Installation and Account Upgrade FAQ

To ensure a smooth transition to Wrath of the Lich King, we recommend that players who have newly upgraded their accounts, log into the game and log out completely for a short period of time in order for their account to fully update.

Will I need to install from the DVD? Why?
It will be necessary to have a Wrath of the Lich King DVD and a Wrath of the Lich King authentication key in order to play The Wrath of the Lich King expansion. There is content on the Wrath of the Lich King DVD that will need to be installed that was not included in the patches we recently released. Each account (in the event multiple are played by one person) will need its own copy of The Wrath of the Lich King expansion to install the additional content, and be upgraded with the included game key.

Will I need to patch after I install from the DVD?
Yes, the patches released after the game was completed will need to be reapplied once the expansion is installed. If you’ve deleted those patches from your computer then it is possible that you will need to download them again.

If I have the beta already, do I need to delete the beta and install fresh?
When the game goes live, you will not need to uninstall your beta client before installing the expansion, but it is highly recommended that you do so. You can uninstall the beta client using your computer's Add or Remove Programs function. If you do not see the beta listed there, just simply delete the Wrath of the Lich King Closed Beta folder. Remember to back up any screenshots or UI settings that you may want to keep.

Where do I need to enter the game key when upgrading? Is it through the client or on the website in Account Management?
You will need to enter the game key either through the installer or on the following web page- https://upgrade.worldofwarcraft.com/installer/

I play on two accounts. Will I be able to upgrade both accounts with one game key?
No. You will need to upgrade each account you play on with a different game key.

I share a computer with someone else; will that person still be able to play if I upgrade but they don’t?
Yes. You will both be able to play as you normally would. The other person will not have access to the Wrath of the Lich King content until the account he or she plays on is upgraded with a Wrath of the Lich King game key.

Once I install the expansion, can I go to Northrend, and how do I get there?
To travel to Northrend, visit one of four transportation masters in Orgrimmar, Undercity, Stormwind Harbor, or Menethil Harbor.


For Technical Support

If you are experiencing some difficulty with installing the game, then please visit: http://us.blizzard.com/support/index.xml?gameId=11&rootCategoryId=2316

Any technical issue may be directly submitted at: http://us.blizzard.com/support/webform.xml or through email at wowtech@blizzard.com (PC) and macsupport@blizzard.com (MAC).

For phone support, please call 1-949-955-1382 to speak to a live representative. The normal technical support operation hours are 8:00 a.m. to 8:00 p.m. Pacific Time, Monday to Friday, except holidays. However, during the week of the launch of the Wrath of the Lich King expansion, technical support hours will be extended as follows:

Wednesday 11/12: 8:00 a.m. - Midnight
Thursday 11/13: Midnight - 10:00 p.m.
Friday 11/14: 8:00 a.m. - 10:00 p.m.
Saturday 11/15: 9:00 a.m. - 6 p.m.
Sunday 11/16: 9:00 a.m. - 6:00 p.m.

This form of support is offered at no cost to you from Blizzard Entertainment, though long-distance charges from your phone company may still apply. This same number also offers automated support for hours outside of standard operating times.

Technical support can also be reached through the forums at: http://forums.worldofwarcraft.com/board.html?forumId=11110&sid=1, which is monitored by members of our technical support department from 8:00 a.m. to 8:00 p.m. Pacific Time, Monday to Friday, except holidays.

For Billing Support
If you are experiencing any billing issues, please visit: http://us.blizzard.com/support/index.xml?gameId=11&rootCategoryId=2317
If you are experiencing issues with account creation, please visit: http://us.blizzard.com/support/article.xml?articleId=20475

If you need to recover your password or account name, then please visit: http://us.blizzard.com/support/article.xml?articleId=20485

For phone support, please call 1-800-592-5499 to speak to a live representative. The normal billing support operation hours are 8:00 a.m. to 8:00 p.m. Pacific Time, Monday to Friday, except holidays. However, during the week of the launch of the Wrath of the Lich King expansion, billing support hours will be extended to be open continuously from Wednesday morning to Friday evening, and also to operate on Saturday as follows:

Wednesday 11/12: 8:00 am - Midnight
Thursday 11/13: Open 24 hours
Friday 11/14: 12:00 a.m. - 8:00 p.m.
Saturday 11/15: 9:00 a.m. - 6:00 p.m.


For In-game Support

Common in-game issues and information regarding them can be found at: http://us.blizzard.com/support/index.xml?gameId=11&rootCategoryId=2318

If you are experiencing issues related to the user interface, please visit: http://us.blizzard.com/support/article.xml?articleId=25338

Any in-game issue can also be submitted through email at wowgm@blizzard.com.

If you find that your account has been accessed without your approval (compromised) please send us an email at wowcharhelp@blizzard.com.

In-game support can also be reached through the forums at: http://forums.worldofwarcraft.com/board.html?sid=1&forumId=11112

In-game support will be available 24 hours a day, 7 days a week, holiday included. If you are ever uncertain as to who to contact or where to look for help, feel free to petition in!