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  • Elune
  • 940. Re: Elune Instance Server Down   08/20/2007 10:57:20 AM PDT
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50 bucks that between 7PM est and 10PM est the server crashes at least 5 times.
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  • 941. Re: Elune Instance Server Down   08/20/2007 11:01:42 AM PDT
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thar she blows

edit: nvm must just be me

[ Post edited by Redbrik ]


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  • 942. Re: Elune Instance Server Down   08/20/2007 12:21:44 PM PDT
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Ohmigod! I got through an entire Heroic Mechanar!

It's a conspiracy, Blizz doesn't want my jumper cables.

Um. No.

~Batta
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Syndri
Blizzard Poster
  • 943. Re: Elune Instance Server Down   08/20/2007 12:28:04 PM PDT
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Elune has been operating within optimum levels for approximately 16.5 hours with an average concurrency of 1700 players. :)

And God help you if you are a Phoenix,
and you dare to rise up from the ash;
a thousand eyes will smolder with jealousy
while you are just flying back.
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  • 944. Re: Elune Instance Server Down   08/20/2007 12:51:34 PM PDT
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Syndri. 16.5 hours during off peak hours isn't very comforting. The real problems keep showing up when players start loggin in in the evening.
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Syndri
Blizzard Poster
  • 945. Re: Elune Instance Server Down   08/20/2007 01:01:11 PM PDT
quote locked

Q u o t e:
Syndri. 16.5 hours during off peak hours isn't very comforting. The real problems keep showing up when players start loggin in in the evening.


This is why we are continually monitoring Elune's activity and intend to continue to review all associated statistics as the day progresses.

And God help you if you are a Phoenix,
and you dare to rise up from the ash;
a thousand eyes will smolder with jealousy
while you are just flying back.
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  • 946. Re: Elune Instance Server Down   08/20/2007 01:08:16 PM PDT
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digressing but, is 48 pages on CS forum the highest count yet lol?

[ Post edited by Majera ]

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  • 947. Re: Elune Instance Server Down   08/20/2007 01:29:17 PM PDT
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Q u o t e:


This is why we are continually monitoring Elune's activity and intend to continue to review all associated statistics as the day progresses.


The thing that concerns me is you're getting consistent, recurring information from the player base that the server is having issues during peak hours.

And what do you come up with? The status of the server during off-peak hours is "stable".

So, let me ask where the disconnect is here? Were you monitoring during peak hours? Was something changed/fixed? if not, I highly doubt that whatever the problem is, just vanished all by itself. So, unless something was specifically targeted and changed, we're going to go through this same thing again tonight.. and what will be the response? Another "the server is operating optimally" status during off-peak hours?
During the times that you monitored, what was the instance server activity vs peak hours server activity?
Was that monitored? Was there a comparison made? The server hasnt been having issues during off-peak hours.. so I guess my big question is, why does that seem to be the only time anything is being reported? Am I alone in thinking this is a really bizzarre way of troubleshooting?
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  • 948. Re: Elune Instance Server Down   08/20/2007 01:53:45 PM PDT
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Q u o t e:


The thing that concerns me is you're getting consistent, recurring information from the player base that the server is having issues during peak hours.

And what do you come up with? The status of the server during off-peak hours is "stable".

So, let me ask where the disconnect is here? Were you monitoring during peak hours? Was something changed/fixed? if not, I highly doubt that whatever the problem is, just vanished all by itself. So, unless something was specifically targeted and changed, we're going to go through this same thing again tonight.. and what will be the response? Another "the server is operating optimally" status during off-peak hours?
During the times that you monitored, what was the instance server activity vs peak hours server activity?
Was that monitored? Was there a comparison made? The server hasnt been having issues during off-peak hours.. so I guess my big question is, why does that seem to be the only time anything is being reported? Am I alone in thinking this is a really bizzarre way of troubleshooting?

Naw, man. They upgraded it to Windows...everybody knows that enough reboots will fix anything in Windows! =P
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Syndri
Blizzard Poster
  • 949. Re: Elune Instance Server Down   08/20/2007 01:55:22 PM PDT
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Q u o t e:
Were you monitoring during peak hours?


Yes.


Q u o t e:
Was something changed/fixed?


Yes.


Q u o t e:
Was that monitored? Was there a comparison made?


Yes.

At present concurrency yesterday, Elune could not maintain its active population for more than 3 hours; as noted, both realm and instance servers were experiencing regular drops in stability, kicking all logged-in players offline for a brief period of time. These statistics were monitored and eventually cataloged within our records.

Based upon this recorded data, our server technicians believe to have discovered the source of the consistent crashes and implemented a solution accordingly late last evening. Regrettably, this occurred during off-peak hours, so population effect has not yet been fully tested.

We continue to keep close watch on Elune and its inhabitants, particularly as peak hours draw near. Again, any assistance or information you can provide is greatly appreciated.


And God help you if you are a Phoenix,
and you dare to rise up from the ash;
a thousand eyes will smolder with jealousy
while you are just flying back.
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  • Elune
  • 950. Re: Elune Instance Server Down   08/20/2007 01:59:03 PM PDT
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Hmm looking pretty good right now, but raid time approaches, getting nervous yet? :D

Playing on Elune since the 48h maintenance is like Diablo II hardcore mode !
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  • Elune
  • 952. Re: Elune Instance Server Down   08/20/2007 03:17:33 PM PDT
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LOL.. Nervous! I bet everyone of us is suffering from some sort of Post Traumatic Stress. Many of my guildes started Hordies on Yosondre to raid Northshire while elune was down.

Every little lag spike I get worried it was going down.

We'll see when I get home and run SV for the 16th time in 3 days


Ardahad
<--------------------------------------------------------------------->
Casting Flash Heal on Elune......... DAMN Silenced
Elune Crashes
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  • 953. Re: Elune Instance Server Down   08/20/2007 03:19:03 PM PDT
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Hidey ho.

I'm part of a tech team for a roughly 1500 user-base server, and I was wondering if I might be able to know what the issue was after the hardware update so I might be able to use this knowledge for our upgrade we plan on doing two months from now? I completely understand if it's unreleasable information,
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Fip
  • Proudmoore
  • 954. Re: Elune Instance Server Down   08/20/2007 03:23:38 PM PDT
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What kind of server is it Butsuon, a WoW private server?

That asked, I'm sure they couldn't begun to discuss any amount of information regarding how their servers operate, as that would be what some call a "trade secret" and part of their business strategy.

"Wearin' so much purple y'all gon' think I'm Grimace"
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  • 955. Re: Elune Instance Server Down   08/20/2007 04:05:14 PM PDT
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Q u o t e:
Based upon this recorded data, our server technicians believe to have discovered the source of the consistent crashes and implemented a solution accordingly late last evening. Regrettably, this occurred during off-peak hours, so population effect has not yet been fully tested.

I could understand why you may wish to be hesitant with this data. For our curiosities, may we know what the source was?
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  • 956. Re: Elune Instance Server Down   08/20/2007 04:10:27 PM PDT
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Q u o t e:
Hidey ho.

I'm part of a tech team for a roughly 1500 user-base server, and I was wondering if I might be able to know what the issue was after the hardware update so I might be able to use this knowledge for our upgrade we plan on doing two months from now? I completely understand if it's unreleasable information,


Psst...Butsuon...

From the EULA:

4. Responsibilities of End User.

B. You agree that you shall not, under any circumstances,

(iii) host, provide or develop matchmaking services for the Game or intercept, emulate or redirect the communication protocols used by Blizzard in any way, including without limitation through protocol emulation, tunneling, packet sniffing, modifying or adding components to the Game, use of a utility program or any other techniques now known or hereafter developed, for any purpose, including without limitation unauthorized network play over the Internet, network play utilizing commercial or non-commercial gaming networks, or as part of content aggregation networks; or

(iv) facilitate, create or maintain any unauthorized connection to the Game or the Service, including without limitation any connection to any unauthorized server that emulates, or attempts to emulate, the Service. All connections to the Game and/or the Service, whether created by the Game Client or by other tools and utilities, may only be made through methods and means expressly approved by Blizzard. Under no circumstances may you connect, or create tools that allow you or others to connect, to the Game's proprietary interface other than those expressly provided by Blizzard for public use.

Basically put... I wouldn't be saying in a Blue-monitored post that you're running a private server.
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  • 957. Re: Elune Instance Server Down   08/20/2007 05:26:43 PM PDT
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Butsuon said nothing about a private server. That was the post below him. He simply asked what kind of problem was it that displayed those symptoms in case his own responsibilites encountered a similiar problem.

Books dont help techies, other techies do :)

"We are just chemical scum on a minor planet." - Stephen Hawking
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  • 958. Re: Elune Instance Server Down   08/20/2007 05:38:15 PM PDT
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Q u o t e:
Butsuon said nothing about a private server. That was the post below him. He simply asked what kind of problem was it that displayed those symptoms in case his own responsibilites encountered a similiar problem.

Books dont help techies, other techies do :)
Fair enough :) I just assumed it was a WoW server :)

Thing with hardware issues, each time one gets bugged, it's always different. Never the same hardware issue twice, well , if it is, it's coincidence. Heck, even the term bug occurred because there was a moth in the computer when the term was coined

[ Post edited by Mariota ]

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