World of Warcraft - English (NA) Forums -> Why there IS such a thing as class CMs...

Tanque

< Six Feet Under >

Dalaran

0. Why there IS such a thing as class CMs... 06/01/2007 01:23:20 PM PDT

"There are no such thing as class CMs"

We've all heard it. Blue has tried to feed us this garbage for a while and some warriors actually believe this nonsense. Well, take a look at the priest forums for a good example why that statement is a total farce:

http://forums.worldofwarcraft.com/thread.html?topicId=106616871&sid=1

Nethaera wrote:

Q u o t e:
As some of you know, I run a Discipline/Holy priest myself and this bug affects me the same as anyone else. I would love to have it fixed sooner as well, but realize that there are many other issues that are being worked on at the same time and being fixed concurrent to these bugs. In the meantime I'll make due.

This thread is good example of a CM who has her pulse on the issues that concern the class she plays. Sure she doesn't promise anything but the community is reassured that someone is listening. So what's special about this exchange?

Why does this matter? Because CMs who play the class know how to identify important issues in the community and insure that it gets the proper attention. This is something Tseric never understood and why we feel no sympathy when he finally flamed out , blaming the community for his own failure. Take a look at some of his older posts in the warrior forums. Nothing, and I mean NOTHING even resembles the kind of meaningful feedback that Nethaera gives to her fellow priests in terms of tone, empathy, and knowledge of underlying issues.

It's time for Blizz to suck it up and hire class CMs. Right now we have CMs who are too afraid of coming into class forums they can't handle or who are foolish enough to think they know everything about something they don't play. Is it any wonder why we've become so cynical or why CMs feel "degraded" until they finally quit? It's time to suck it up and give up this "no class CM" experiment.

Kalgan never plays without a pocket healer.

Falrinn

< The Elders of Turaly… >

Turalyon

1. Re: Why there IS such a thing as class CMs... 06/01/2007 01:29:56 PM PDT

You could say there is no such thing as an OFFICIAL class CM. True CMs may be more in touch with the concerns of the classes they play. But it is not in their job descriptions.

Think Positively! Patch 2.1 will not kill World of Warcraft. Just like patch 2.0, and patch 1.12, and patch....

Holly

< Witness Protection >

Cenarius

2. Re: Why there IS such a thing as class CMs... 06/01/2007 01:32:59 PM PDT

Negative First!!!

[ Post edited by Holly ]

Nethaera

Blizzard Poster

3. Re: Why there IS such a thing as class CMs... 06/01/2007 01:47:10 PM PDT

It's easy to identify with the classes we play, that is true, but we also among us play more than at least one class at differing levels of experience. That doesn't negate our ability to understand the issues that affect other classes, however, and we do our best to keep as in touch as possible with the various concerns that the entirety of the community has. Some answers are just easier to come by than others. This doesn't mean we aren't actively looking at issues that affect all of the classes.

We don't have class specific CMs because it would actually hinder our ability to share information with a class we weren't seen as being "in touch" with should we have information to share. Our credibility as being capable messengers for that class is questioned when we are bringing valid and important information. If one of us isn't available to share the information, another can step in easily and relay the information. If we had a specific person dedicated only to that class and someone else stepped in, people would say they didn't believe it and wouldn't until "x" person said it. This is not how we want to relay information. We are all equally given the ability to relay information to anyone as it's made available to us and that's an important part of our jobs.

Many perceptions of us not understanding the "plight" of a class come from when we have to say "no" or have an answer for people that isn't particularly popular.

Yes, sometimes we share what we play on occassion when relaying information for the sake of letting people know we're right there with them playing and seeing the issues, but we don't want that to pigeon-hole us in the eyes of the community to only being able to communicate on those particular issues.

While we appreciate your feedback on this, the best possible venue to send it in is via the wowcmfeedback@blizzard.com email.

We all have various tasks in our day that we take care of and as many of you have heard us say before, the forums are just a part of that. We will continue to do as much as we can to keep the flow of information going to everyone when we have it to share. There are a lot of posts on a daily basis and as much as we'd like to get to them all, we can't. It doesn't stop us from trying though. :)

Hopefully this gives you some better insight into why we do what we do and say there are no class CMs.

"Queen of light took her bow
And then she turned to go,
The prince of peace embraced the gloom
And walked the night alone."
The Battle of Evermore- Led Zeppelin

Faernan

Cenarion Circle

4. Re: Why there IS such a thing as class CMs... 06/01/2007 01:48:36 PM PDT

First! My first First! =D

Edit:

Now back on topic:

I can see how Neth's post int he priest forum was reassuring, but again, nothing was expressly addressed. All you had was a blue post in a topic that did not help/further the cause of getting fixed. I don't really think class CM's are necessary. We know the good Blizz folks read the forums, and just because don't hear from them doesn't mean they don't hear our complaints/comments/etc.

[ Post edited by Faernan ]

Azilla

< Details Of War >

Sen'jin

5. Re: Why there IS such a thing as class CMs... 06/01/2007 01:48:38 PM PDT

*sends an email saying he is offended when the candle called him a stalker*

Q u o t e:
It's easy to identify with the classes we play, that is true, but we also among us play more than at least one class at differing levels of experience. That doesn't negate our ability to understand the issues that affect other classes, however, and we do our best to keep as in touch as possible with the various concerns that the entirety of the community has. Some answers are just easier to come by than others. This doesn't mean we aren't actively looking at issues that affect all of the classes.

We don't have class specific CMs because it would actually hinder our ability to share information with a class we weren't seen as being "in touch" with should we have information to share. Our credibility as being capable messengers for that class is questioned when we are bringing valid and important information. If one of us isn't available to share the information, another can step in easily and relay the information. If we had a specific person dedicated only to that class and someone else stepped in, people would say they didn't believe it and wouldn't until "x" person said it. This is not how we want to relay information. We are all equally given the ability to relay information to anyone as it's made available to us and that's an important part of our jobs.

Many perceptions of us not understanding the "plight" of a class come from when we have to say "no" or have an answer for people that isn't particularly popular.

Yes, sometimes we share what we play on occassion when relaying information for the sake of letting people know we're right there with them playing and seeing the issues, but we don't want that to pigeon-hole us in the eyes of the community to only being able to communicate on those particular issues.

While we appreciate your feedback on this, the best possible venue to send it in is via the wowcmfeedback@blizzard.com email.

We all have various tasks in our day that we take care of and as many of you have heard us say before, the forums are just a part of that. We will continue to do as much as we can to keep the flow of information going to everyone when we have it to share. There are a lot of posts on a daily basis and as much as we'd like to get to them all, we can't. It doesn't stop us from trying though. :)

Hopefully this gives you some better insight into why we do what we do and say there are no class CMs.

Nethaera

Blizzard Poster

6. Re: Why there IS such a thing as class CMs... 06/01/2007 01:50:51 PM PDT

Q u o t e:
*sends an email saying he is offended when the candle called him a stalker*

:( But I meant it in a good way!

"Queen of light took her bow
And then she turned to go,
The prince of peace embraced the gloom
And walked the night alone."
The Battle of Evermore- Led Zeppelin

Armadaos

< AfterDeath >

Vek'nilash

7. Re: Why there IS such a thing as class CMs... 06/01/2007 01:51:39 PM PDT

I wonder why there aren't any class CMs? Like Devs for each class only.

[ Post edited by Armadaos ]

It's your world, i'm just walking through it.

Azilla

< Details Of War >

Sen'jin

8. Re: Why there IS such a thing as class CMs... 06/01/2007 01:52:30 PM PDT

I never did...
I lost my grudge
you are safe on that end

but still I will stalk you

Q u o t e:

:( But I meant it in a good way!

Presence

< Whats Left of the Fl… >

Khadgar

9. Re: Why there IS such a thing as class CMs... 06/01/2007 01:54:02 PM PDT

Q u o t e:
I wonder why there aren't any class CMs? Like Devs for each class only.
[ Post edited by Armadaos ]

Neth explained that in her post, read it again.

Turning mana Into Funk, since 2005.

Q u o t e:
This thread will only bring pain to those who behold it.

-Tseric

Nysan

< Raiders of da Lost H… >

Kael'thas

10. Re: Why there IS such a thing as class CMs... 06/01/2007 01:54:47 PM PDT

Yep, Neth has posted that she played a priest and...poof, all our class concerns are fixed and the class is perfect and gold rained from the sky and wine filled the rivers and cats and dogs lived together in harmony...

Oh wait, that didn't happen. Yep, Neth plays a priest...whoopie! I don't exactly see the class magically being first on fix lists or all the bugs and issues being addressed before anything else. All that says is Neth plays a priest...thats it.

Get over yourself...

Armory: Showing folks the crap farming gear of healing spec'ed priests, druids, pallies, and shammies 24 hours a day!

Garhaan

< Ascendance >

Bronzebeard

11. Re: Why there IS such a thing as class CMs... 06/01/2007 01:55:13 PM PDT

I understand where you're coming from Neth, but as a Shaman I feel kinda left out.

R.I.P. Enhancement PvP... I miss my big axe.

Caiyn

< Lunacy >

Proudmoore

12. Re: Why there IS such a thing as class CMs... 06/01/2007 01:58:01 PM PDT

Q u o t e:
Sure she doesn't promise anything but the community is reassured that someone is listening.

You clearly don't know much about the Priest forum. We get a Blue post once a year saying "Please provide us feedback, we're really listening this time, we swear" then we never get a response, and every issue we reported goes on unchanged.

Sea turtles, mate.

Divhur

< Fine Young Cannibals >

Lightninghoof

13. Re: Why there IS such a thing as class CMs... 06/01/2007 01:58:59 PM PDT

Q u o t e:

Many perceptions of us not understanding the "plight" of a class come from when we have to say "no" or have an answer for people that isn't particularly popular.

Actually, that perception comes more when there hasn't been a blue presence in a class forum of any signifigance for months on end, and then one finally shows up to tell someone how to get their level 10 quests...all the while the community has been begging for information or response about many and sundry issues.

Stonemore

< Knights of Fire >

Gorgonnash

14. Re: Why there IS such a thing as class CMs... 06/01/2007 01:59:14 PM PDT

1 CM per million people is more than enough /sarcasm

Armadaos

< AfterDeath >

Vek'nilash

15. Re: Why there IS such a thing as class CMs... 06/01/2007 01:59:19 PM PDT

Q u o t e:

Neth explained that in her post, read it again.

She may of explained but i didn't understand at all. In careers people specialize in fields in order to gain a greater understand of their field. Why don't the devs?

Sure having one person specialize in each class may seem a little weird but have people specialized others generalized. That way when a class has a problem the dev knows RIGHT how to fix it, instead of all this exploratory research and fixes they do.

It's your world, i'm just walking through it.

Mustadeo

Mannoroth

16. Re: Why there IS such a thing as class CMs... 06/01/2007 02:00:00 PM PDT

Devs and CMs alike don't know jack@#&( about hunters.

Before you try to tell me to learn my class...
http://www.warcraftmovies.com/movieview.php?id=30983
...learn it yourself.

Jungleboogey

< The Four Sided Trian… >

Maelstrom

17. Re: Why there IS such a thing as class CMs... 06/01/2007 02:00:08 PM PDT

Q u o t e:
We don't have class specific CMs because it would actually hinder our ability to share information with a class we weren't seen as being "in touch" with should we have information to share. Our credibility as being capable messengers for that class is questioned when we are bringing valid and important information. If one of us isn't available to share the information, another can step in easily and relay the information. If we had a specific person dedicated only to that class and someone else stepped in, people would say they didn't believe it and wouldn't until "x" person said it. This is not how we want to relay information. We are all equally given the ability to relay information to anyone as it's made available to us and that's an important part of our jobs.

While that's a valid point, the issue people have now is that they assume a general level of ignorance when it comes to CMs and the class in question. Neth, you've honestly been a total gem on the priest forums, and I'm pretty sure everyone loves you - it's cause you're open about your priest and can relate to us so well. That doesn't mean that if you said to a thread on the paladin forums "hey, I'll forward this to the devs", I'd read it and be like "pssh, she doesn't know what she's talking about". On the contrary, the fact that I know you're knowledgable about priests reassures me that you're knowledge about, at the very least, all healing classes.

That said, I think the blizz devs would do ~very~ well to hire known and respected representatives of their classes (such as nert and such as NOT Aedek) to be personalized CMs. Let's take nert as an example - look at all the work and posts he does for the shaman forums. He's managed to garner an AMAZING amount of respect for himself on these boards, and I'm ~sure~ that if he were in other threads posting about other issues, people wouldn't disreguard him cause "oh he only knows about shamans". He commands that respect through knowledge alone, same's you.

I know it's not ultimately your decision whether or not to have class CMs, but I really think it's an idea worth throwing out there.

Chiffon

< Cakes >

Zul'jin

18. Re: Why there IS such a thing as class CMs... 06/01/2007 02:00:37 PM PDT

Q u o t e:
Negative First!!!

win

Zpider

< Dead on Arrival >

Dalvengyr

19. Re: Why there IS such a thing as class CMs... 06/01/2007 02:01:12 PM PDT

Tseric understood warlocks, and he still said mean insensative things in our forums. But we knew in the end that he was on our side. <3 Tseric. You are missed.

Watch OUT!
I edit my posts...
http://www.penny-arcade.com/images/2006/20060410.jpg

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